Personalized framed photo of your favorite pet.
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How do I know if my image is of high enough quality for my Fido File item?
Most modern digital cameras and cell phones will produce a file that is acceptable for this use.
The exceptions to this are:
Images that were taken with the front facing selfie camera are not large enough.
Images that have been sent via text then downloaded.
Images that were emailed from your phone to your computer where the option to reduce file size was chosen.
Why do I need to remove any spaces from the name of my pets’s photo?
Files that are sent through a webpage do not handle spaces well. It is necessary for you to either remove the spaces or replace them with an underscore before choosing the file for your item.
How long will it take to receive my order?
Most orders will ship within 2-3 days of receipt. Shipping is a flat FREE via standard ground service. At this time, we do not have an option for expedited shipping services.
Can I email or text my Fido File to others? Can I put it up on Facebook or Instagram?
Yes. After you have purchased your Fido File we will send you a file with the image which you can then use on your computer, mobile phone or other digital device.
If I have a question not answered in the FAQs, how can I get the information?
Send us your request using the following link contact us, and we will respond as quickly as possible. If you wish a return phone call include your phone number and we will get back to you during business hours, 9AM to 6PM, Monday through Friday.